Set up your facility

Privacy Policy

Last updated: September 17, 2026

1. What we collect

  • Account information -- name, email, and password (stored as a salted hash, never in plain text) for facility staff and ticket buyers.
  • Event and order data -- tickets purchased, waiver signatures, camping/accommodation bookings, and support requests.
  • Payment information -- handled directly by Stripe. We never see or store full card numbers.
  • Usage data -- basic request logs (IP address, timestamp, page requested) for security and reliability.
  • Analytics/advertising pixels -- if a facility enables Google Analytics or a Meta (Facebook) Pixel on its own site, those third parties collect data per their own privacy policies while you’re on that facility’s pages.

2. How we use it

To operate the platform: process ticket purchases, mint and validate tickets, run gate scanning, send account and order emails, respond to support requests, and keep the service secure. We don’t sell personal information to data brokers or third-party advertisers.

3. Who we share it with

  • Stripe -- payment processing and payouts.
  • Our email provider -- to deliver account, order, and notification emails.
  • The facility you bought a ticket from -- your order and ticket details are visible to that facility’s own staff, since they’re the ones running the event.
  • Law enforcement -- only when legally required.

4. Data retention

We keep account and order records for as long as the account is active and for a reasonable period after, to satisfy tax, accounting, and dispute-resolution needs.

5. Your rights

You can request a copy of your data or ask us to delete your account by contacting the facility you interacted with, or through Help & Support if you’re a facility staff member. Some information (like completed order records) may be retained where we have a legal obligation to keep it.

6. Children

Raceterrain isn’t directed at children under 13, and we don’t knowingly collect their personal information.

7. Changes to this policy

We may update this policy from time to time; the “last updated” date above will reflect the latest revision.

8. Contact

Questions about this policy can be sent through your account’s Help & Support page.