Refund Policy

Last updated: September 17, 2026

Ticket, camping, and add-on purchases

Each facility sets its own refund and cancellation policy for its own events -- Raceterrain doesn’t sell tickets itself, the facility does, using our software. If you need a refund for a ticket, camping spot, or add-on, contact the facility you bought it from directly.

When a facility does issue a refund (including an automatic one for a cancelled event), it’s returned to your original payment method through Stripe, typically within 5–10 business days depending on your bank.

Platform subscription fees

Facility subscription fees (the recurring cost of using Raceterrain itself, separate from ticket sales) are billed monthly in advance and are non-refundable for partial months. You can cancel future billing at any time from your account’s subscription settings; access continues through the end of the period you’ve already paid for.

Disputes

If a facility isn’t responsive about a ticket refund you believe you’re owed, you can also dispute the charge directly with your card issuer.

Contact

Questions about this policy can be sent through your account’s Help & Support page.